jiliev Privacy Policy

1. Introduction

jiliev ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting services at jiliev.app. This Privacy Policy ("Policy") describes how jiliev collects, uses, stores, shares, and protects your personal information in connection with your use of the jiliev platform.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. By registering for or using the jiliev platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy applies to all personal data collected through the jiliev website, mobile applications, customer support channels, and any other services operated by jiliev. It does not apply to third-party websites or services that may be linked from our platform.

2. Personal Data We Collect

jiliev collects the following categories of personal data from players and prospective players:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (for age verification – must be 21 years or older);
• Nationality and country of residence;
• Email address and mobile phone number;
• Residential address (city, province, postal code);
• Government-issued identification numbers (e.g., PhilSys ID, passport, driver's license) submitted during KYC verification.

2.2 Financial Data

• GCash or PayMaya mobile wallet numbers;
• Bank account details for BPI, BDO, or Metrobank transfers;
• Partial card numbers for Visa or Mastercard transactions;
• Deposit and withdrawal transaction history in Philippine Peso (PHP);
• Account balance and bonus credit information.

2.3 Gaming & Activity Data

• Game history, bet amounts, and outcomes across all jiliev games;
• Session duration, login timestamps, and platform activity logs;
• Responsible gaming settings, including deposit limits and self-exclusion status;
• Bonus and promotion usage history.

2.4 Technical & Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Cookies, session tokens, and similar tracking identifiers;
• Referring URLs and navigation paths within the jiliev platform.

2.5 Communications Data

• Records of your communications with jiliev customer support;
• Feedback, survey responses, and promotional opt-in preferences;
• Any other information you voluntarily provide to jiliev.

3. How We Collect Your Data

jiliev collects your personal data through the following means:

3.1 Direct Collection

We collect data directly from you when you register for a jiliev account, complete KYC verification, make a deposit or withdrawal, contact our customer support team, respond to surveys or promotions, or otherwise interact with the jiliev platform.

3.2 Automated Collection

When you access and use the jiliev platform, we automatically collect certain technical and device data through cookies, web beacons, server logs, and similar technologies. This data is collected to ensure the security and proper functioning of the platform and to improve your user experience.

3.3 Third-Party Sources

jiliev may receive personal data about you from third-party sources, including:

• Payment processors (e.g., GCash, PayMaya, BPI, BDO) for transaction verification;
• Identity verification and KYC service providers;
• Fraud prevention and anti-money laundering screening services;
• Publicly available sources, such as government databases, where permitted by law.

4. How We Use Your Personal Data

jiliev uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your jiliev account, including processing your registration, verifying your identity, and managing your account settings;
• Service Delivery: To provide you with access to jiliev's games, sports betting, live dealer tables, bingo, slots, and all other platform features;
• Financial Transactions: To process your deposits and withdrawals in Philippine Peso via GCash, PayMaya, and other supported payment methods;
• Legal Compliance: To comply with our obligations under Philippine gaming regulations, the Data Privacy Act, anti-money laundering laws, and other applicable legislation;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other illegal or prohibited conduct on the jiliev platform;
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session reminders, and self-exclusion;
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Marketing & Promotions: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications;
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the jiliev platform.

5. Legal Basis for Processing

jiliev processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

5.1 Contractual Necessity

Processing is necessary for the performance of the contract between you and jiliev – specifically, to provide you with the gaming and betting services you have registered for and to process your financial transactions.

5.2 Legal Obligation

Processing is necessary for jiliev to comply with its legal obligations under Philippine gaming regulations, anti-money laundering laws, tax laws, and other applicable legislation.

5.3 Legitimate Interests

Processing is necessary for jiliev's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and business analytics, provided that these interests are not overridden by your rights and interests.

5.4 Consent

For certain processing activities, such as sending you marketing communications and using non-essential cookies, jiliev relies on your freely given, specific, informed, and unambiguous consent. You may withdraw your consent at any time by contacting us at [email protected].

6. Data Sharing & Disclosure

jiliev does not sell, rent, or trade your personal data to third-party marketers. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

6.1 Service Providers

jiliev engages trusted third-party service providers to assist in operating the platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, cloud hosting and infrastructure providers, customer support software providers, and analytics and fraud prevention services. These providers are contractually bound to process your data only on jiliev's instructions and in accordance with applicable data protection laws.

6.2 Regulatory & Law Enforcement Authorities

jiliev may disclose your personal data to Philippine regulatory authorities (including PAGCOR and the Anti-Money Laundering Council), law enforcement agencies, courts, and other government bodies where required or permitted by law, including in connection with the investigation of fraud, money laundering, or other illegal activity.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of jiliev's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the privacy practices of the new entity before your data is transferred and becomes subject to a different privacy policy.

6.4 With Your Consent

jiliev may share your personal data with other third parties where you have given your explicit consent to such sharing. You may withdraw this consent at any time by contacting [email protected].

7. Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit the jiliev platform. They allow us to recognize your device, remember your preferences, keep you logged in securely, and understand how you interact with our platform. jiliev also uses similar technologies such as web beacons, pixel tags, and local storage objects.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the jiliev platform to function. These include session authentication cookies and security tokens. They cannot be disabled without affecting core platform functionality.
• Performance & Analytics Cookies: Help us understand how players use jiliev by collecting aggregated, anonymized data about page visits, session durations, and navigation paths. This data is used to improve platform performance.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and responsible gaming limits so you do not have to re-enter them on each visit.
• Marketing Cookies: Used to deliver relevant promotional content and offers based on your activity on the jiliev platform. These are only placed with your consent.

7.3 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may impair your ability to use certain features of the jiliev platform, including logging in and making transactions. For more information on managing cookies, refer to your browser's help documentation.

8. Data Retention

jiliev retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy our legal, regulatory, accounting, and reporting obligations under Philippine law.

Specifically, jiliev applies the following retention periods as a general guide:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with Philippine AML and gaming regulations;
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction;
• Gaming activity logs: Retained for a minimum of three (3) years;
• Customer support communications: Retained for two (2) years from the date of the last interaction;
• Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter for compliance purposes.

When your personal data is no longer required, jiliev will securely delete or anonymize it in accordance with our data disposal procedures.

9. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiliev:

• Right to be Informed: You have the right to be informed about how jiliev collects and processes your personal data, as set out in this Policy;
• Right of Access: You have the right to request a copy of the personal data jiliev holds about you and information about how it is being processed;
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data jiliev holds about you;
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jiliev's legal retention obligations;
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time;
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe jiliev has violated your data privacy rights.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days in accordance with the requirements of the Data Privacy Act.

10. Data Security

jiliev implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jiliev's servers;
• Encryption of sensitive data at rest, including financial information and government ID numbers;
• Strict role-based access controls limiting data access to authorized personnel only;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication for internal systems access;
• Comprehensive audit logging of all access to personal data;
• Employee training on data privacy and security best practices.

While jiliev takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that poses a risk to your rights and freedoms, jiliev will notify you and the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, as required by Philippine law.

11. Children's Privacy

The jiliev platform is strictly intended for adults aged twenty-one (21) years and older, in accordance with Philippine gaming regulations. jiliev does not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you are not permitted to register for or use the jiliev platform.

If jiliev becomes aware that it has inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that jiliev may have collected data from an underage individual, please notify us immediately at [email protected].

12. Third-Party Links

The jiliev platform may contain links to third-party websites or services for informational purposes. jiliev is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. This Policy applies solely to personal data collected by jiliev through the jiliev platform.

13. Updates to This Policy

jiliev reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. When we make material changes to this Policy, we will notify you by posting the updated Policy on the jiliev platform with a revised "Last Updated" date and, where appropriate, by sending you a notification via your registered email address or mobile number.

Your continued use of the jiliev platform after any changes to this Policy constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed about how jiliev protects your personal data.

14. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or jiliev's data processing practices, please contact our Data Protection Officer (DPO). We are committed to addressing your privacy concerns promptly and transparently.